contact us

We are here to help you !

If you have any questions, specific requests or simply need additional information, do not hesitate to contact us.

Our team is ready to assist you and provide you with the answers you need.

By telephone

04 225 310 31

Monday to Friday: 8 a.m. to 6 p.m.

By email

Answers to your frequently asked questions: Find out everything you need to know!

FAQs

How does Apsara technology work?

Our technology is based on a two-step process: condensation and filtration. First, ambient air is captured and cooled, allowing moisture in the air to condense into water droplets. Then, this condensed water goes through several stages of advanced filtration to remove impurities and ensure optimum quality of the water produced.

Is Apsara technology environmentally friendly?

Absolutely ! Apsara technology is designed with the environment in mind. By reducing the consumption of plastic bottles and offering a sustainable alternative to bottled water, we are helping to protect our planet.

How long does an Apsara fountain last?

Apsara fountains are designed to be durable and reliable. With regular and proper maintenance, they can function for many years. We also offer a quality guarantee to ensure our customers' satisfaction.

What is the lifespan of the Apsara fountain filters?

Apsara fountain filters have a lifespan of approximately 8 months. They are designed to provide effective filtration and maintain water quality throughout this period.

How do I know when it's time to replace the filters in my Apsara fountain?

The Apsara fountain is equipped with a filter replacement indicator that alerts you when the filters need to be changed. This indicator is based on the duration of use and the quality of the water. When the indicator lights up, it is time to replace the filters.

How can I replace the filters of my Apsara fountain?

Replacing Apsara fountain filters is very simple. You just need to follow the instructions provided in the user manual. Typically, this involves removing the old filter and replacing it with a new one. Be sure to follow the steps for proper installation of new filters.

Do Apsara fountains require professional installation?

No, Apsara Fountains are designed for easy installation and can be commissioned by our customers without the need for professional installation. Detailed instructions are provided to guide you through the process.

Are Apsara fountains easy to use?

Yes, our Apsara fountains are designed with a user-friendly and intuitive interface, which makes them easy to use for everyone. Just follow the simple instructions to start water production.

How do I know if the Apsara fountain is suitable for my water needs?

Our product experts are available to help you assess your specific water needs and determine which Apsara fountain is best for your situation. You can also chat with Marina, our virtual assistant. She is specially trained to answer all your questions and guide you in choosing the Apsara fountain that best suits your needs. Whether you have questions about water production capabilities, features, or filtration options, Marina is here to provide the answers you need.

Does the Apsara Fountain require assembly after purchase?

The Apsara fountain comes ready to use and does not require complex assembly. You can put it into operation quickly by following the instructions provided in the user manual.

Can I install an Apsara fountain in my business/hotel/clinic etc. ?

Yes, Apsara fountains are suitable for a variety of settings, including businesses, hotels, as well as large corporations. They can provide a convenient and reliable source of drinking water to meet the daily needs of your facility.

What is the energy consumption of an Apsara fountain?

Apsara fountains are designed to be energy efficient. They use advanced technologies to maximize energy efficiency, allowing you to cost-effectively produce water while minimizing your environmental impact.

What payment methods are accepted for the purchase of an Apsara fountain?

We accept payment by credit card (Visa, Mastercard, American Express) as well as by PayPal. You can choose the payment method that suits you best during the checkout process.

What is the delivery policy for Apsara Fountains?

We offer free shipping on all Apsara fountain orders. Your fountain will be shipped as soon as possible and you will receive a tracking number to follow the status of your delivery.

Is the Apsara Fountain covered by a warranty?

Yes, all our Apsara fountains are covered by a standard warranty of one year and then an additional year against manufacturing defects. We are committed to providing you with a top quality product and resolving any issues that may arise.

Can I return my Apsara fountain if I am not satisfied?

Yes, we offer a 30-day return policy after purchasing your Apsara fountain. If you are unhappy with your purchase, please contact us and we will be happy to assist you with the return and refund process.

Do you provide customer service after purchasing the Apsara fountain?

Yes, we offer dedicated customer service to answer any questions or concerns you may have after purchasing your Apsara fountain. Do not hesitate to contact us by phone or e-mail, and our team will be happy to help you.

Where can I get replacement filters for my Apsara fountain?

You can purchase replacement filters for your Apsara fountain on our website. We offer high quality filters, specially designed to ensure optimal filtration and maintain the purity of your water